Privacy Policy

Cloudlead (“Cloudlead”, “we”, “us”, “ours”) realize the importance of the privacy of our users. This Privacy Policy governs how We collect, use, maintain, disclose or secure information which is collected from our users (“User”) of the https://cloudlead.co/ website (“Site”). This privacy policy applies to the Site and all products and services (“Platform”) offered by Cloudlead (collectively the “Site”). It also outlines the choices provided to Users regarding access, use and correction of any Personally Identifiable Information (“PII”). Information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged Cloudlead. Use of our Site or Services, and any dispute over privacy, is subject to this Policy and our Terms of Services, including its applicable limitations on damages and the resolution of disputes. Our Terms of Service are incorporated by reference into this Privacy Policy.

Introduction
This privacy policy has been set to enable Cloudlead to provide quality Service to those who are concerned with their 'Personally Identifiable Information' (PII) which is used online. It is advised that you read our privacy policy to gain a clear understanding of how we gather, use or protect your PII with our website and Platform. You must be over the age of 18 to use our Site or Platform.
Personally Identifiable Information Collected
When visiting or signing up on our Site, you may be asked to enter your name, email address, address, phone number, company name and address, organization information, credit card information or other such details to help improve your experience. Additionally, your information may be collected when you sign up on our site or platform, respond to a survey, fill our form or enter information on our site. We may also collect payment information that you make available to us for your use of the Platform. Please be aware that this payment information shall be stored by third party payment processors. Additionally, whenever you use our Site or Platform, we may collect non-identifying information including but not limited to IP address, location information, query information, search history, pricing data, location and GPS information, referring URL, application interaction, browser, mobile provider information, data usage, data transferred, and Internet Service Provider. We may also use PII from our Site and Platform for internal research purposes. This data can be anonymized so it cannot be traced back to the User.
Use of Your Information
Cloudlead may use the data or information collected from you in the following ways: To deliver a personalized experience to you along with the type of products/services/content that you are most interested in.
  • To allow us to provide better services and respond to your service requests.
  • To follow up with your after initial contact (such as through live chat, phone or email).
  • To share with users of the Site and Platform.
  • To understand how you communicate and use our Platform or Site.
Additionally, we may be compelled to provide your information to law enforcement due to a court order, if there has been a violation of any US laws, international laws or if a violation of any other agreements or the Privacy Policy has occurred.

Accessing, Editing, and Removing Your Information
PII submitted to our Site and Platform can be accessed and edited. However, you will be unable to opt out of any of our data collection practices via the Site or Platform. If at any time, you have any questions or wish to review, change, or delete any of your information collected by us, please contact us at hello@cloudlead.co Additionally, if you would like us to permanently remove any accessible copies of your information, please follow the instructions listed within the “Removal of Information” section and contact us at hello@cloudlead.co. However, please note that we may retain inaccessible copies of your information for a reasonable period of time.
Removal of Information
If there is any PII you may wished to be removed from our Platform, please contact us at hello@cloudlead.co. Submission of removal required must have your information exactly as it is listed. Please be aware that removal requests are not processed instantaneously. There may be a reasonable delay in removing any information requested. Additionally, as Cloudlead collects data from multiple sources a single removal request may not eliminate all of your personal information listed on our Platform or Site. Therefore, you may be required to submit multiple requests. If your information repeatedly reappears please contact us at hello@cloudlead.co When sending an email for removal of information, please clearly title the email as the following; “Removal of Information Request – [Your Full Name] and [Account Name]”.
Cookies and Other Tracking
Yes, we do use cookies. Cookies are small files that are transferred to your system’s hard drive through the browser (if allowed) which enables the site to recognize your browser and retain certain information. We use cookies to help us remember your preferences based on your previous or current site activity so as to provide you with better services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. Please note that if you turn your cookies off, certain features on our site may be disabled. This will affect your browsing experience and the website may not function properly.
Third Party Access to Your Information
Cloudlead uses third party vendors and hosting partners for the necessary software, hardware, storage and networking which is required to run our platform. Throughout the course of our provision of our services to you, we may delegate our authority to collect, access, use, and disseminate your information. It is therefore necessary that you grant the third parties we may use in the course of our business the same rights that you afford us under this Privacy Policy. For this reason, you hereby agree that for every authorization which you grant to us in this Privacy Policy, you also grant to any third party that we may hire, contract, or otherwise retain the services of for the purpose of operating, maintaining, repairing, or otherwise improving or preserving our Platform or Site or any underlying files or systems. You agree not to hold Cloudlead liable for the actions of any of these third parties, even if we would normally be held vicariously liable for their actions, and that you must take legal action against them directly should they commit any tort or other actionable wrong against you.
Law Enforcement
Cloudlead may disclose your information to law enforcement authorities if compelled to do so by a court order. Additionally, you agree that we may disclose your information if we reasonably believe that you have violated any US laws or the terms of any of our agreements with you or if we believe that a third party is at risk of bodily harm. Additionally, we are not obligated to notify you of a subpoena affecting your privacy that we receive. We may also proactively report you and release your information without receiving any request to third parties where we believe that it is proper to do so for legal reasons, where your actions violate any laws of the US or any other country having jurisdiction over us, our Site, or the Platform. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants. We may release your information under the conditions listed in this paragraph whether it is to individuals or entities and to any state or national authorities, as required.
Third Parties
Cloudlead may post links to third party websites on our Site, which may include information that we have no control over. When accessing a third party site through our Site or Platform, you acknowledge that you are aware that these third party websites are not screened for privacy or security issues by us, and you release us from any liability for the conduct of these third party websites.
Additionally, Cloudlead bears no responsibility for the information collected or used by any advertiser or third party website. You must review their Terms of Service and Privacy to understand how their information collection practices work.
Security
We scan our Site and Platform on a regular basis to identify any vulnerabilities or security fall outs so as to make your visit to our site or platform safe. All your personal information is secured in networks and accessible by only a limited number of personnel with special access or Third Parties who are in a binding agreement with Cloudlead.
Children’s Privacy
We intend to fully comply with all US and international laws respecting children’s privacy. Therefore, Cloudlead does not collect or process PII for any persons aged under 13. If you are under 13 please do not access the Platform or Site.
International Transfer of Information
Your information may be transferred to – and maintained on – computers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. We may transfer personal information to the US or elsewhere and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Merger and Acquisition
In the event that the Cloudlead is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. Please be aware that once the information is transferred your privacy rights may change.
Policy Amendments
Like our Terms of Service, Cloudlead may amend this Privacy Policy from time to time. With every updation of this Privacy Policy, Cloudlead will modify the date listed on this Agreement or we may contact you. You must agree to the amendments as a condition of your continued use of our Site and Platform. If you do not agree, you must immediately cease using our Site and Platform and notify us of your refusal to agree by e-mailing us at hello@cloudlead.co
GDPR Compliance for European Citizens
Cloudlead respects the rights of citizens living within the European Economic Community and the rights afforded to them under the General Data Protection Regulation (“GDPR”), the sections 18-23 are referred to as our Privacy Notice and addresses additional privileges that EEC users may have under our Privacy Policy. The GDPR affords the following rights to EEC citizens and persons residing in EEC territories.

a) The right to be informed

You have the right to be informed as to what Cloudlead does with your personal information which is why we work hard to be transparent about how we use your data.

b) The right to access

You have the right to access your information any time and can do so by contacting us at hello@cloudlead.co

c) The right to rectification
If you believe the information Cloudlead has about you is incorrect/requires updating, it is within your rights under the GDPR to ask us to rectify it. You can do so by contacting us at hello@cloudlead.co

d) The right to erasure

You have the right to ask Cloudlead to erase personal information that we hold on you. Please contact us on hello@cloudlead.co

e) The right to restrict processing

You can ask Cloudlead to restrict processing of your data which means we can only store your PII, but not process it. Please note that this means we will retain your data in order to comply with future/additional requests. You can contact us at hello@cloudlead.co

f) The right to object

Regardless of the basis of data processing (legitimate interest), you can object to Cloudlead processing your data by contacting us at hello@cloudlead.co

g) The right to withdraw consent

You have the right to revoke prior permission given to Cloudlead to process your PII and withdraw consent any time. Please contact us at hello@cloudlead.co if you wish to do so.
Basis for Collecting your Personally Identifiable Information (PII)
Cloudlead can collect your PII for Legitimate Purposes which include, but are not limited to:
a) Contractual purposes:
    (1) to manage a contract between Cloudlead and User,
    (2) to process billing information and
    (3) to communicate with the User.
b) Services related to Platform and Site:
    (1) set up and manage the Users Cloudlead account,
    (2) in the course of related customer services and
    (3) deliver a better experience of Cloudlead’s Site and Platform by understanding your interests and needs regarding the same.
c) Sharing with Third Parties which include:
    (1) partners and affiliates for various purposes such as third party storage,
    (2) for email delivery purposes,
    (3) for payment processing. You can request a list of Third Parties we work with by contacting us at hello@cloudlead.co
d) Other purposes including:
    (1) for staff training purposes,
    (2) to improve Platform and Site experience,
    (3) direct marketing.
Timeline for Retaining Users PII
Cloudlead will retain PII for as long as we require it, including legally required duration and/or until you request us to delete or modify your PII. Please note that in case of a request for deletion of your information, Cloudlead will retain some of your PII to ensure full compliance with your request.
Contact Us
If you have any additional questions regarding this Privacy Policy, please contact us at hello@cloudlead.co Any questions about this Privacy Policy should be addressed to hello@cloudlead.co.

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