Personally Identifiable Information Collected
When visiting or signing up on our Site, you may be asked to enter your name, email address, address, phone number, company name and address, organization information, credit card information or other such details to help improve your experience. Additionally, your information may be collected when you sign up on our site or platform, respond to a survey, fill our form or enter information on our site. We may also collect payment information that you make available to us for your use of the Platform. Please be aware that this payment information shall be stored by third party payment processors. Additionally, whenever you use our Site or Platform, we may collect non-identifying information including but not limited to IP address, location information, query information, search history, pricing data, location and GPS information, referring URL, application interaction, browser, mobile provider information, data usage, data transferred, and Internet Service Provider. We may also use PII from our Site and Platform for internal research purposes. This data can be anonymized so it cannot be traced back to the User.
Use of Your Information
Cloudlead may use the data or information collected from you in the following ways: To deliver a personalized experience to you along with the type of products/services/content that you are most interested in.
- To allow us to provide better services and respond to your service requests.
- To follow up with your after initial contact (such as through live chat, phone or email).
- To share with users of the Site and Platform.
- To understand how you communicate and use our Platform or Site.
Accessing, Editing, and Removing Your Information
PII submitted to our Site and Platform can be accessed and edited. However, you will be unable to opt out of any of our data collection practices via the Site or Platform. If at any time, you have any questions or wish to review, change, or delete any of your information collected by us, please contact us at firstname.lastname@example.org
Additionally, if you would like us to permanently remove any accessible copies of your information, please follow the instructions listed within the “Removal of Information” section and contact us at email@example.com
. However, please note that we may retain inaccessible copies of your information for a reasonable period of time.
Removal of Information
If there is any PII you may wished to be removed from our Platform, please contact us at firstname.lastname@example.org
. Submission of removal required must have your information exactly as it is listed. Please be aware that removal requests are not processed instantaneously. There may be a reasonable delay in removing any information requested. Additionally, as Cloudlead collects data from multiple sources a single removal request may not eliminate all of your personal information listed on our Platform or Site. Therefore, you may be required to submit multiple requests. If your information repeatedly reappears please contact us at email@example.com
When sending an email for removal of information, please clearly title the email as the following; “Removal of Information Request – [Your Full Name] and [Account Name]”.
Cookies and Other Tracking
Third Party Access to Your Information
Cloudlead may disclose your information to law enforcement authorities if compelled to do so by a court order. Additionally, you agree that we may disclose your information if we reasonably believe that you have violated any US laws or the terms of any of our agreements with you or if we believe that a third party is at risk of bodily harm. Additionally, we are not obligated to notify you of a subpoena affecting your privacy that we receive. We may also proactively report you and release your information without receiving any request to third parties where we believe that it is proper to do so for legal reasons, where your actions violate any laws of the US or any other country having jurisdiction over us, our Site, or the Platform. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants. We may release your information under the conditions listed in this paragraph whether it is to individuals or entities and to any state or national authorities, as required.
Cloudlead may post links to third party websites on our Site, which may include information that we have no control over. When accessing a third party site through our Site or Platform, you acknowledge that you are aware that these third party websites are not screened for privacy or security issues by us, and you release us from any liability for the conduct of these third party websites.
Additionally, Cloudlead bears no responsibility for the information collected or used by any advertiser or third party website. You must review their Terms of Service and Privacy to understand how their information collection practices work.
We scan our Site and Platform on a regular basis to identify any vulnerabilities or security fall outs so as to make your visit to our site or platform safe. All your personal information is secured in networks and accessible by only a limited number of personnel with special access or Third Parties who are in a binding agreement with Cloudlead.
We intend to fully comply with all US and international laws respecting children’s privacy. Therefore, Cloudlead does not collect or process PII for any persons aged under 13. If you are under 13 please do not access the Platform or Site.
International Transfer of Information
Merger and Acquisition
In the event that the Cloudlead is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. Please be aware that once the information is transferred your privacy rights may change.
GDPR Compliance for European Citizens
a) The right to be informed
You have the right to be informed as to what Cloudlead does with your personal information which is why we work hard to be transparent about how we use your data.
b) The right to access
You have the right to access your information any time and can do so by contacting us at firstname.lastname@example.org
c) The right to rectification
If you believe the information Cloudlead has about you is incorrect/requires updating, it is within your rights under the GDPR to ask us to rectify it. You can do so by contacting us at email@example.com
d) The right to erasure
You have the right to ask Cloudlead to erase personal information that we hold on you. Please contact us on firstname.lastname@example.org
e) The right to restrict processing
You can ask Cloudlead to restrict processing of your data which means we can only store your PII, but not process it. Please note that this means we will retain your data in order to comply with future/additional requests. You can contact us at email@example.com
f) The right to object
Regardless of the basis of data processing (legitimate interest), you can object to Cloudlead processing your data by contacting us at firstname.lastname@example.org
g) The right to withdraw consent
You have the right to revoke prior permission given to Cloudlead to process your PII and withdraw consent any time. Please contact us at email@example.com
if you wish to do so.
Basis for Collecting your Personally Identifiable Information (PII)
Cloudlead can collect your PII for Legitimate Purposes which include, but are not limited to:
a) Contractual purposes:
(1) to manage a contract between Cloudlead and User,
(2) to process billing information and
(3) to communicate with the User.
b) Services related to Platform and Site:
(1) set up and manage the Users Cloudlead account,
(2) in the course of related customer services and
(3) deliver a better experience of Cloudlead’s Site and Platform by understanding your interests and needs regarding the same.
c) Sharing with Third Parties which include:
(1) partners and affiliates for various purposes such as third party storage,
(2) for email delivery purposes,
(3) for payment processing. You can request a list of Third Parties we work with by contacting us at firstname.lastname@example.org
d) Other purposes including:
(1) for staff training purposes,
(2) to improve Platform and Site experience,
(3) direct marketing.
Timeline for Retaining Users PII
Cloudlead will retain PII for as long as we require it, including legally required duration and/or until you request us to delete or modify your PII. Please note that in case of a request for deletion of your information, Cloudlead will retain some of your PII to ensure full compliance with your request.